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Frequently Asked Questions

If you have questions that are not answered below, do not hesitate to call or email for more information.

Have a Question?

We're here to help! If you don't see the answer to your question below, you can give us a call for your free consult.

What are your service locations?

We do not have a traditional clinic. Instead, we travel to wherever our clients need us. We treat patients in their home, their office, where they train and where they compete. We provide physical therapy in Lynchburg, Madison Heights, Rustburg, Forest, Bedford and surrounding areas. If you do not have a place to be treated, we have a locations in Lynchburg we can see you. 

What are your hours?

Our typical treatment times are Monday to Friday 8:00 AM to 6:00 PM. We also offer appointments outside of these timeframes by appointment, including Saturdays. 

Do you take my insurance?

Because we provide high quality one-on-one care that is determined by our client's needs, we are out of network with all insurances. This gives us the freedom to provide the best care possible rather than insurance telling us what can and cannot do to help our clients.

Can I get reimbursed from my insurance for my physical therapy?

It depends. During your free consultation, we can collect your insurance information to call your insurance company for you to determine what kind of reimbursement you can expect. We give our clients what's called a super bill that they can submit to their insurance to receive reimbursement for their care if their insurance has out of network benefits. 

What can I expect in my first session?

During the evaluation, your physical therapist will meet you at the location of your choosing. A thorough history of your injury will be taken to gain an understanding of how the injury occurred and how it's affecting your life. You will then set goals with your therapist. Then, your therapist will evaluate you from head to toe in all three planes of motion to discover the root causes of the injury. Your therapist will then educate you on the causes and begin the indicated hands-on treatment needed to decrease pain and improve your motion. At the end of your session, your therapist will give you several exercises to maintain the improvements made and treat the primary causes of your injury. 

How often do I need PT?

It depends on the injury. Most patients are seen 1 to 2 visits per week to give adequate time to perform the exercises given and adapt to them. Post surgical patients are typically seen 2 to 3 visits per week or per the doctor's recommendations. 

Do I need a prescription?

The state of Virginia allows physical therapists to treat patients for up to 60 days without a prescription or referral for a condition. We’ll determine if physical therapy is right for you and will coordinate with your doctor for therapy beyond 60 days.

What is Direct Access?

Virginia passed a law in 2008 giving direct access to patients in need of physical therapy. This allows patients to see a physical therapist without a referral from a doctor for up to 60 days. After 60 days, a referral will be needed from your doctor. If your condition is determined to be beyond the scope of physical therapy care, your physical therapist will refer you to the appropriate medical professional.

How do I know if I need PT?

Physical therapists are trained to treat many neuromusculoskeletal injuries and dysfunctions. To find out if physical therapy can help you, please call or email to arrange a phone consultation. 

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